What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defective item with your order number” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions.
Kindly go to the section Contact Us or Submit a ticket via this portal if you meet any problem with the delivered item.
Returns
We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order. Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Note: Our policy may last 10 days from the arrival date especially fragile products. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Please be informed that you have to pay the return shipping fee.