Under what circumstances is a cancellation request for an order accepted?
Customers are permitted to cancel orders within 24 hours of successfully placing the order.
For orders exceeding 24 hours, we entertain cancellation requests only if the order has not been dispatched.
To initiate an order cancellation, kindly submit a request via email to: contact.monniran@gmail.com, ensuring to provide comprehensive details such as order number, order email, and specifying whether the entire order or part of it should be canceled.
Refunds for canceled orders:
Upon receipt of the order cancellation request, we will conduct a review within 2 business days. If the request is approved, a refund equivalent to the value of the canceled order will be issued within 3 business days.
For any queries after placing an order, please don't hesitate to reach out to us at contact.monniran@gmail.com for expert guidance!